Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.7
Location
9.7
Service
7.7
Dining
7.0
Guest reviews
8.2/10
based on 5 reviews
8.9
8.9/10 based on 1140 reviews
Richard
United States,
January
2024
7.6/10
I had a wonderful stay at the hotel. The rooms offered a great view with a small balcony, and the staff was incredibly cooperative. The beds were large and very comfortable, and the windows provided beautiful views of the lake and mountains. However, the service experience varied from extremely nice to chaotic moments during check-in. The location was peaceful yet very close to Interlaken, offering an amazing view right on the beautiful Lake Brienz. The dining experience was decent but could be improved, especially with a better coffee selection. Overall, the hotel provided a good value for the experience.
Rooms
8.0
The rooms were large, comfortable, and offered stunning views of the lake and mountains from the balcony.
Service
7.0
The staff was extremely nice most of the time, but there were some chaotic moments during check-in.
Location
9.0
The hotel's location directly on the waterfront of Lake Brienz was amazing, offering a peaceful yet convenient setting.
Dining
6.0
The dining experience was decent, but the coffee could have been better.
Facilities
8.0
The hotel offered the necessary facilities for a comfortable stay.
Peter
United States,
November
2023
8.4/10
My stay at the hotel was simply fantastic. The rooms were immaculately clean and tidy, offering all the facilities I needed. The view of the Château and the gorgeous lake from the balconies was simply breathtaking. The only downside was feeling a bit overwhelmed with the long wait to order at times, but the staff was very nice and enjoyable to speak with. The location was like a dream, overlooking the lake with mesmerizing views across to the mountains, providing easy access to surrounding resorts and scenery. The dining experience was humble but satisfying, offering a good selection of cereals, meat, and cheese complemented by a cappuccino. The facilities were top-notch, making my stay truly enjoyable.
Rooms
9.0
The rooms were clean and tidy, with all the facilities I needed and a lovely view of the Château and the gorgeous lake.
Service
7.0
The staff seemed overwhelmed at times with a long wait to order, but overall, they were very nice and fun to speak with.
Location
10.0
The location was simply amazing, directly in front of the lake with stunning views and easy access to surrounding attractions.
Dining
7.0
The dining experience was good with a nice selection of food but felt very basic.
Facilities
9.0
The facilities were great, providing everything needed for a comfortable stay.
William
United States,
November
2023
9.0/10
I couldn't have asked for a better hotel location! It offers a great view and a little balcony, the rooms are very clean, and the staff is incredibly friendly. However, the rear entrance above the restaurant can get noisy with smokers and visitors heading to the car park.
Rooms
9.0
The rooms here were spotless with a wonderful view and a cute little balcony.
Service
9.0
The service at this hotel was top-notch. The staff was not only kind but also very helpful.
Location
10.0
I was amazed by the hotel's location. It's right on the beautiful lake with stunning views of the mountains, a perfect spot for a peaceful retreat in Switzerland.
Dining
8.0
The dining experience was delightful, with a wide selection and a lovely outside terrace to kick off your day.
Facilities
9.0
The hotel facilities were fantastic, offering everything you need for a comfortable stay.